FAQ

What products do you offer?

At Rovaleon, we offer premium skincare, haircare, and grooming essentials designed to elevate your self-care routine.

Where do you ship to?

We ship our products worldwide, with the following exceptions:

Hair Oil, Hair Growth Tonic, Calming Toner, and Hydrating Toner can only be shipped to the US and its territories and Canada.

All other products are available for international shipping, allowing customers from around the globe to enjoy our self-care essentials.

How long does shipping take?

Shipping times vary depending on your location:

  • United States: 7-15 business days
  • United Kingdom: 10-20 business days
  • Worldwide: 10-21 business days
    We also offer express shipping options for faster delivery.

Can I track my order?

Absolutely! Once your order is processed and shipped, you’ll receive a tracking number via email so you can monitor your delivery every step of the way.

What is your return policy?

We accept returns for defective or damaged items within 14 days of delivery. Please refer to our Return and Refund Policy for complete details on our return process and conditions.

Do you offer free shipping?

Yes! We provide free shipping on all orders over $50. For orders below $50, standard shipping rates apply.

Can I track my order?

Absolutely! Once your order is processed and shipped, you’ll receive a tracking number via email so you can monitor your delivery every step of the way.

Do you offer discounts?

Yes! Just stay tuned and keep an eye out for our updates. We regularly offer special promotions and discounts, don’t miss out!

How can I contact you?

We’re here to help! You can reach us via:

  • Email: support@rovaleon.com
  • Chat: Click the chat icon on our website for instant assistance.
  • Social Media: Message us on Instagram.

Can I change or cancel my order?

We process orders quickly, but if you need to make changes or cancel your order, please contact us within 24 hours of placing it.